Chelsea Logistics Partners with Xendit to Enhance Online Travel Payment Experience

Chelsea Logistics, one of the leading shipping and logistics companies in the Philippines, has intensified its partnership with Xendit to transform the digital payment experience of its customers using the Chelsea Travel online booking system. In addition to traditional payment options, passengers travelling on Chelsea Group vessels can now instantly process digital refunds and rebooking, while travel agents now have the convenience of 24/7 top-up capabilities, ensuring seamless and uninterrupted service for their clients.

Since 2022, Xendit has been providing a wide range of secure digital payment options on the Chelsea Travel App, including e-wallets, credit cards, debit cards, over-the-counter payments, and QRPH. With this strategic collaboration, Chelsea Logistics launched groundbreaking new features for Chelsea Travel designed to boost customer satisfaction and enhance operational efficiency. As a result, Chelsea Travel recorded a total of 66,031 users/passengers and PhP 85.39 Million gross sales in 2024, marking increases of 116% and 84%, respectively, year-over-year.

Key Features of Xendit’s Payment Solutions via Chelsea Travel App:

1. Credit Card, Debit Card, E-Wallet, Over-the-Counter, QRPH: A wide range of payment methods is available for passengers, including tokenization capabilities, ensuring convenience and accessibility.
2. Latest Additional Features:

• Digital Refunds: Passengers can request and receive refunds online, reducing the resolution time from weeks to just hours.
• Rebooking: Passengers can easily change or reschedule their travel plans without having to visit the physical store.
• Agent Top-Up: Partner travel agents can top up travel funds 24/7, eliminating manual validation of bank deposits and improving service availability.

Chelsea Logistics President & CEO Chryss Alfonsus V. Damuy remarked: “Our three-year partnership with Xendit has given passengers more control and flexibility in their online transactions. Xendit has also been instrumental in improving our operational speed, transitioning towards a more digital and cashless future. Our procedures have been greatly seamless and streamlined as a result of the gradual introduction of new features including digital top-ups, rebooking, and refunds.”

Christian Reyes, Country General Manager of Xendit Philippines, added: “We’re excited to support Chelsea Logistics in enhancing the travel experience for Filipinos by offering fast, secure, and flexible payment solutions. This partnership reflects our commitment to driving financial inclusion and bridging the gap between travelers and service providers. We look forward to continuing our collaboration and advancing Chelsea’s digital transformation.”

Looking ahead, Chelsea Logistics and Xendit will introduce Buy Now, Pay Later and Multi-Currency Wallets to tap deeper into the international market. Additionally, the development of a white-label e-wallet will offer more personalized, seamless payment solutions for both passenger and cargo clients. Real-time analytics powered by AI will provide valuable insights into passenger behavior, enabling smarter decision-making, and AI-driven recommendations for upselling and cross-selling.

 

ABOUT CHELSEA LOGISTICS

Chelsea Logistics and Infrastructure Holdings Corp. is the publicly listed shipping and logistics arm of the Udenna Corporation. It is a corporation organized and registered with the Philippine Securities and Exchange Commission (SEC) on 26 August 2016 primarily to act as a holding company. Through its wholly-owned subsidiaries, Chelsea Logistics is engaged in the shipping transport and logistics business with key segments divided into: (i) Charter, (ii) Passage, (iii) Freight, (iv) Tugboat services, and (v) Logistics services. To learn more about the Chelsea Group, visit https://www.chelsealogistics.ph/

ABOUT XENDIT
Xendit is a digital payment solution provider enabling businesses to securely process transactions across Southeast Asia. With a suite of powerful and flexible payment tools, Xendit is dedicated to helping businesses optimize their payment flows, improve customer experiences, and scale seamlessly. For further information, visit https://www.xendit.co/en-ph/